MigrantMuseDesigns is taking a short break
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Shipping
Items are shipped from Calgary, Alberta using Canada Post. Unless an upgrade is requested, I ship via regular mail service to keep costs low (tracking is not included).
Express shipping with tracking can be provided at an additional cost. Please message me before checkout with your shipping upgrade needs, and I’ll be happy to create a custom order.
Also ensure your mailing address is free of typos and up-to-date so your package is delivered correctly and on-time. We are not responsible for shipping delays due to customs or holidays. Please order with plenty of time to spare if your item is a gift.
Note: Buyers are responsible for any fees associated with customs and import taxes that may incur with international shipping.
Returns/Exchanges
If you have a change of heart about an item, please contact me within 7 days of receiving your order and a refund or exchange will be considered.
All items being returned must be sent back in new, undamaged and unused condition before a refund can be provided. The original cost of shipping is not refundable and the buyer is responsible for the return shipping costs.
Unfortunately, refunds are not provided for missing, unclaimed, or undeliverable packages.
Note: For buyers from the EU, we abide by EU regulations regarding returns.
Damaged Items
All items are securely packaged and inspected before they are mailed out.
In the highly unlikely event that your item arrives damaged, please contact me within 7 days of receiving your item and before leaving feedback.
With proof of the damage, a full refund will be provided, excluding the original shipping cost.
Shipping Timelines
Orders will be ready to ship within 3 to 5 business days.
I'll do my best to meet the shipping delivery estimates as shown below, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
The approximate shipping delivery timelines are as follows:
- Canada: 2 to 9 business days
- USA: 10 to 14 business days
- International: 14 to 30 business days